Customer Service Expectations

How have our expectations for customer service changed?

Today’s post is brought to you by rage… I’ve been dealing with some pretty crappy customer service recently, and it has left me questioning what my expectations should be. In this day and age, we have constant access to information and methods of communication, and that has definitely altered what I expect from the service industry. Here’s the backstory: I was given a really generous gift card for AMA from my parents for my 30th birthday a couple of months ago. Their idea was that they could send us on a nice trip. Sounds fantastic right? It […]

Continue Reading

The #Brexit Victory

If you have any presence on social media, you have likely seen #Brexit popping up everywhere the last few weeks, and even more so yesterday. Britain held a referendum yesterday on whether or not to remain a part of the European Union, and after all the votes had been tallied up, it was decided they would leave. I’m actually pretty shocked by the decision, I knew it was going to be a close vote but I really thought the ‘remain’ side would come out on top, but it ended up being the ‘exit’ side with about 52% […]

Continue Reading

Changes to the Canada Pension Plan (CPP)

CPP and your retirement

As you may or may not have heard, there was a big meeting of the federal and provincial finance ministers yesterday to discuss changes to the Canada Pension Plan, and it looks like reform is going forward. The decision is nothing if not controversial (the government taking more of our money always is isn’t it) but I’m sitting on the pro side of the fence this time, and it sounds like the majority of Canadians are too. In a recent poll completed by Angus Reid, 75% of Canadians were in favour of at least moderate changes to […]

Continue Reading

Do You Ever Daydream About Winning the Lottery?

How many times have you thought ‘If only I could just win the lottery…’ probably lots right? Me too. Today we’re going to visit the world of wishful thinking and talk about how much money you would actually need to win to significantly change your lifestyle. A million bucks sounds like a lot of money (and it is) but it’s no longer the kind of money that’s going to let you quit your job and live the high-life. If you win $1,000,000 and invest the whole lot, you should be able to get about $50,000 of income […]

Continue Reading

Do Your Parents Have an Estate Plan?

You NEED to have a Will

The focus for today is everyone’s favourite topic, death and dying. I know, I know but hear me out…it’s important. Chances are you will be dealing with your parent’s estate at some point or burdening someone else with the chore when you pass away. Having a basic knowledge of estate planning and what documents should be in place will make the process run more smoothly. First things first, do you even know if your parents have an estate plan in place? If you do, great, you’re one step ahead….if not, well, you’re going to want to find […]

Continue Reading